Customer Service

Kalundborg Utility strives to be innovative and sustainable in all aspects of our activities. We are a company with high ambitions and we strongly want to make a difference for the environment and the community we serve.

Our highly motivated employees work daily to guarantee the supply of district heating, fresh water, sewage and wastewater treatment in an efficient, reliable and sustainable way.

See your spending and your invoices

You can log-in using two different ways: 

• Use your NemId 
• Use your customer number and password

(You will find it in the right corner of your invoice)

Log-in

Invoice and payment

You receive your invoice either via: Payment service, E-Box, E-mail, or payment card.
You can pay your invoice via payment service, debit card, your bank or via Mobile Pay to 67128. We do not accept cheque. The payment deadlines are: March 1, May 1, August 1, November 1.

Annual settlement

In February, you will receive your annual settlement, which is a statement of your consumption in the year that has passed. Along with your annual settlement, you will also receive the first advance invoice.

We calculate your expected consumption

We charge the advance amount based on the expected consumption. Usually it is the consumption from the previous year that is the basis. We issue four charges per year. However, we have an amount limit of DKK 50 so some customers will only receive one invoice per year from Kalundborg Forsyning, namely the annual settlement.

We remotely read most water and heat meters

Now you do not have to read your meters. It is still a good idea to keep an eye on your consumption and keep an eye on the meters. You can follow your consumption by logging in to "My Page".

On 31 December, we will remotely read your water and heat meter for use in settling your annual consumption.

You should contact us if you suspect something is wrong, whether the meters show too much or too little. If the meter does not measure correctly, we determine your consumption based on an estimate.

Water and heat meters must be read when moving

If you need to move, we need to be notified so we can send you a final statement. You are responsible for both consumption and taxes until we have registered the new customer at the address.

24 hour emergency contact

If you discover any sudden disruptions in utility supply services outside normal office hours, e.g. loss of water supply etc., you can contact our 24 hour emergency at 20 66 96 77.

If you need information concerning terms of delivery, servicing of your district heating system etc., you are more than welcome to contact our reception during our opening hours.